FAQ

  • How long are shipping times?

Crafty Kitchen partners with global merchants in order to provide you the best prices and the most interesting products.

Your products will ship within 1-5 days of your order, and then take up 1-4 weeks to reach your doorstep. Each product at Crafty Kitchen has an estimated delivery time that you can find in the product description.

DUE TO THE COVID-19 PANDEMIC SHIPPING TIMES HAVE INCREASED, PLEASE BEAR WITH US AS WE TRY TO EXPEDITE YOUR ORDERS


  • What's your return policy?

We have a 30 day return policy on all items.  To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.

We will work with you to ensure you are satisfied with your purchase.  

 

  • What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  • Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

  • How Safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.